Refund Policy

Clear and fair refund conditions for your peace of mind

Overview

At SteadyInformationHub, we realize that situations may alter, and we offer transparent and equitable refund policies. Herein are the stipulations for issuing refunds in relation to yacht charter services.

Please examine this policy meticulously before securing a booking. By reserving a charter with SteadyInformationHub, you are giving your consent to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card operations

Conditions: Must be formally requested via electronic mail or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter service

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund amount

Conditions: Valid justification needed; administrative expenses apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Unfortunately, refunds cannot be provided

Exception: Emergency scenarios will be taken into account

Alternative: Credit for future charters may be offered at the discretion of management

Conditions: Documentation will be necessary for emergency related claims

Weather-Related Cancellations

Our Weather Guarantee

Our primary consideration is safety. In the event that our certified captain deems weather conditions as unsafe for sailing, we offer adaptable solutions:

  • Full Refund: If rescheduling isn’t a possibility, a full refund will be provided
  • Reschedule: Charter can be rebooked for the next available slot without additional charges
  • Charter Credit: A credit that’s valid for 12 months from the date of the original charter

Weather Assessment Process

Weather assessments are carried out by considering:

  • Analysis of wind speed and direction
  • Evaluation of wave height and sea state
  • Forecasts of visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • A safety judgment from a professional captain

Decision Timeline: Decisions regarding cancellation due to weather are made at least 4 hours prior to the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We recognize that unforeseen medical emergencies can arise. The following situations may be grounds for special consideration:

  • Abrupt illness or injury necessitating hospital care
  • Death within the immediate family
  • Military conscription or urgent recall
  • Summons for jury duty or a court order
  • Natural calamities impacting travel

Documentation Requirements

For processing requests for emergency refunds, the following documents are required:

  • Medical attestation or hospital documents
  • Death certificate, if relevant
  • Government military directives
  • Notification of court summons or jury duty
  • Travel warnings or declarations of emergency

Processing: Refunds for emergencies are expedited within 3-5 working days upon submission of appropriate documentation.

Operational Cancellations

Mechanical Issues

In the event of mechanical faults in the assigned vessel that we cannot rectify:

  • Alternative Vessel: We’ll try to arrange a comparable substitute
  • Full Refund: If no appropriate alternative is found
  • Partial Refund: If the substitute vessel has a different price point
  • Compensation: Additional reparation may be considered for the trouble caused

Crew Unavailability

If certified crew members are unexpectedly unavailable:

  • Substitute crew will be arranged when feasible
  • Complete refund if the charter cannot proceed
  • Rescheduling at no extra charge

Refund Processing

Payment Method

Refunds are credited back to the original method of payment:

  • Credit Cards: Reflected within 5-7 business days
  • Bank Transfers: Processed over 7-10 business days
  • Cash/Cheque: Completed within 3-5 business days

Processing Fees

Credit Card Processing

A fee of €50 for cancellations with more than 72 hours' notice

Bank Transfer Processing

A charge of €25 for all reimbursements via bank transfer

International Processing

Additional surcharges may apply for cross-border transactions

Charter Credits

When Credits Are Offered

In particular situations, charter credits may be provided as an alternative to returning funds:

  • Last-minute annulments (within 24 hours of departure)
  • Cancellations due to weather
  • Voluntary requests to reschedule
  • Disruptions in service

Credit Terms

  • Validity: Credits are valid for one year from the date of issue
  • Transferability: Credits are non-transferable to others
  • Value: They reflect the total value of the charter without deductions for fees
  • Usage: Credits may be used for any future charter subject to availability
  • Expiration: Extensions are not allowed beyond the 12-month period

Partial Service Refunds

Service Interruptions

If the charter experience is shortened or interrupted due to factors we manage:

  • A refund that's proportional to the unutilized period
  • A credit for a subsequent charter equal in value
  • Gratuitous services or upgrades where applicable

Guest-Related Interruptions

Should a charter conclude premat...